This highly practical workshop will help delegates who write business letters, emails and reports to demonstrate how to present themselves in a more professional and business-like way.
Delegates will examine the structure and format of business letters and emails and practice how to write them concisely, as well as guidelines for effective report writing.
At the end of the workshop, delegates will be able to:
Analyse key principles of business writing
Practice how to structure and format a business letter
Demonstrate how to write their message briefly and concisely
Analyse and practice how to write e-mails clearly and concisely, using email etiquette
Recognise how to structure business reports
The purpose of business writing, and defining the message to get across to the recipient of your correspondence
Barriers to writing effectively and how to overcome these
Structure and format of a business letter including templates of a typical business letter
Structuring a letter or email in response to a customer complaint
What information needs to be included, what to avoid and how to write briefly and concisely
Use of language; formal or informal, passive or active, negative versus positive language use
Proofreading - checking sense, grammar, punctuation and spelling
Do’s and Don’ts of writing e-mails; structuring a professional email, using templates
Writing emails when handling more sensitive situations (and when you should pick up the phone)
An introduction to the structure of a report: examining the purpose, organising the information, presenting data clearly, the importance of and content of executive summaries and conclusions.
Delegates will receive a workbook covering all activities; the course will include practical activities to help delegates put their learning in place immediately, and we’ll use scenarios that are relevant to them. Delegates will be asked to bring an example of a letter and/or email that they typically write and that they would like help to improve.
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