Communication
Time management
Decision making
Coaching and feedback
Delegation
HR best practice
Team motivation
Sustained performance
Ownership
Accountability
Empowerment
Creativity
The sessions are highly interactive with group and individual work.
Introduction to the course | Setting of project – quicker, better, cheaper | Understanding the role of the Manager | Planning, directing, controlling, organising | Stakeholders and stakeholder analysis
Review of learning from the previous session | The importance of good communication | Understanding theirs’ and others’ behaviours, perceptions and drivers | Johari window
Review of learning from the previous session | Communication process | Listening and questioning skills | Barriers to communication | Non-verbal communication – body language / personal space
Review of learning from the previous session | Why delegate? | Concept of delegation | Delegation in practice
Review of learning from the previous session | Focusing on priorities | Time management matrix | Categorising interruptions | Improving workflow
Review of learning from the previous session | What to consider when making a decision | Group consensus | Building successful teams
Review of learning from the previous session | Introducing a culture of coaching and feedback into the organisation | Coaching techniques | Giving and receiving feedback
Review of learning from the previous session | Disciplinary, grievance and appeals | Employee relations scenarios
Review of learning from the previous session | Company vision and goals | Performance management, appraisals, goal setting | Appraisals interviews | Succession planning
Review of learning from the previous session | Question and answer session on all topics covered | Presentation to senior managers – of learning and project completed
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