Session 1 – Understanding the management role

Introduction to the course | Setting of project – quicker, better, cheaper | Understanding the role of the Manager | Planning, directing, controlling, organising  | Stakeholders and stakeholder analysis

Session 2 – Communication

Review of learning from the previous session | The importance of good communication | Understanding theirs’ and others’ behaviours, perceptions and drivers | Johari window

Session 3 – Communication Part 2

Review of learning from the previous session | Communication process | Listening and questioning skills | Barriers to communication | Non-verbal communication – body language / personal space

Session 4 – Effective delegation

Review of learning from the previous session  | Why delegate? | Concept of delegation  | Delegation in practice

Session 5 – Time management

Review of learning from the previous session  | Focusing on priorities | Time management matrix | Categorising interruptions | Improving workflow

Session 6 – Consensus and decision making

Review of learning from the previous session | What to consider when making a decision | Group consensus | Building successful teams

Session 7 – Coaching and feedback

Review of learning from the previous session | Introducing a culture of coaching and feedback into the organisation | Coaching techniques | Giving and receiving feedback

Session 8 – HR best practice

Review of learning from the previous session | Disciplinary, grievance and appeals | Employee relations scenarios

Session 9 – Performance management

Review of learning from the previous session | Company vision and goals | Performance management, appraisals, goal setting | Appraisals interviews | Succession planning

Session 10

Review of learning from the previous session  | Question and answer session on all topics covered | Presentation to senior managers – of learning and project completed