ITIL Foundation

ITIL Foundation



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ITIL Foundation

Course Description

The ITIL Foundation certificate is seen as a 'must have' for the IT professional who wishes to continue to develop their role. If you want to stand out from the crowd, achieving the ITIL Foundation qualification will put you in a far better position. This course provides an introduction to the key process within the ITIL framework.

Once accredited, you can then decide the relevant path that you wish to take through the Intermediate qualifications, ultimately achieving the ITIL Expert accreditation.

This course is aimed at individuals who want a basic understanding of the ITIL framework and how it may be used to enhance the quality of IT service management within an organisation. It is also ideal for those IT professionals who are working within an organisation that have already adopted and adapted ITIL, but who need to be informed about how they can contribute to an on-going service improvement programme.

Course Content

This course is made up of the modules listed below. Each one will aim to help you understand each section and will give you the ability to be able to describe each topic.

Cost includes courseware, exam and certificate.

This course is made up of the modules listed below. Each one will aim to help you understand each section and will give you the ability to be able to describe each topic.

Service management as a practice – understand the concept of a service and explain the concept of service management as a practice

The ITIL service lifestyle – understand the value of the ITIL service life cycle, how the process integrates with each other, throughout the life cycle and explain the objective, scope and business value for each phase in the life cycle.

Generic concepts and definitions – the definition of some of the key terminology and key concepts of service management.

Key principles and models – comprehend and account for the key principles and models of service management and balance some of the opposing forces within service management

Selected processes – understand how the service management process contributes to the ITIL service life cycle. Explain the purpose objectives, scope, basic concepts, activities and interfaces of four of the core processes, and to state the purpose, objectives and scope for eighteen of the remaining processes.

Selected functions – You will learn the role, objective and organisational structures of the service desk function, as well as state the role, objectives and overlap of the three other functions.

Selected roles – account for and be aware of the responsibilities of some of the key roles in service management

Technology & architecture – understand how service automation assists with advancing service management processes

Competence & training – competence and skills for service management

Organisational Benefits

By understanding and using ITIL, your IT organisation can move towards a Service Management culture where your IT team can be (and is recognised as) a key player in the success of your customers and users

ITIL helps you to attain that key status by understanding the link between IT service and customer/user outcomes. ITIL then helps to understand the best ways to manage those services, making your IT organisation indispensable to your customers.

Individual Benefits

Gaining the ITIL Foundation certificate will demonstrate your knowledge of how service management processes interact and add value to a business as well as improving your career prospects both internally and externally.

By having a better understanding of the best-practice framework, it will enable you to identify areas for improvement back at the workplace, develop your current role further and do your job better. The reward being advancement within your company and a potential to increase your salary.

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