Conflict Resolution

Conflict Resolution


£155 +VAT

Next Date



One Day

Conflict Resolution

Course Description

Conflict can have a devastating effect on productivity, morale, teamwork and ultimately your organisation. This workshop does not promise to end all conflict, that is impossible, but will give you a proven approach and the relevant skills you can easily use whenever conflict does arrive. You will also gain insight into how conflict can produce positive changes, lead to unity and promote collaboration.s of people.

Course Objectives

Understand the root cause of all conflict
How to manage and resolve conflict
How to anticipate conflict emerging in a team situation
How to use conflict to your advantage
Identify and deal with behaviours which trigger conflict

Course Objectives

The two primary reasons to why conflict occurs
How to spot the red flags which indicate conflict is brewing and what you can do to prevent escalation
The five classic conflict resolution strategies – and how to use each one
How to comfort people in a way that minimises defensiveness and hostility
The secrets to controlling your own anxiety, anger and fear in a conflict situation
Five essential rules for open communication
Proven ways to prevent conflict from escalating
Specific ways to deal with manipulative tactics such as blaming, sarcasm, sulking, one-upmanship, nit picking, threats and lies
Separating the person from the problem – what it really means and how to do it
How to break the automatic link between emotions and actions
Mediation – knowing when a third part is useful, and how to make it happen
Effective ways to resolve conflict between teams and departments
When the conflict is too big or very complicated – how to narrow the focus and start making progress

Related courses

Dealing with Difficult People

Anger Management

Managing Difficult Conversations


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