This highly practical course will offer delegates support in a safe situation to discuss their particular areas of concern. We will assist them in acquiring skills that will enable them to deal with situations with the confidence that it will not damage the relationship.
Acquired an understanding of different behaviours
Identified personal areas of concern to being assertive
Practiced assertive techniques in a variety of settings
Gained confidence when dealing with challenging situations
Developed a personal action plan
What is assertive behaviour?
Define different behaviour patterns in oneself and others e.g. aggressive / passive
Barriers to acting more assertively
How you may be perceived
Deciding what you want and how to get it
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