Green Duck

Green Duck

ExecuJet

By Emma Crawford

EXECUJET

IT Support Services

Tailored IT support services for leading global aviation organisation

A leading global business aviation organisation, ExecuJet manage 160 business jets and offer a wide range of services 24/7. These include the operational management of private, commercial and chartered aircraft, maintenance and private passenger handling.

With headquarters in Z├╝rich, the company operates throughout Europe, Africa, Asia, Australasia, Latin America and the Middle East. ExecuJet employ nearly 1000 staff worldwide and pride themselves on delivering an exceptional service for their clients 365 days a year.

Supporting growth

We first started working with ExecuJet in 2012. From our initial engagement - supporting their expansion into the UK with the opening of their Cambridge Offices - it was clear that we shared the same ethos of client service delivery excellence. We have developed a mutual level of trust through sharing similar values which has seen us successfully take over management responsibility of all IT Support for their European locations including circa 300 staff.

Working closely with the team at ExecuJet, we developed a bespoke Platinum IT Support plan, tailoring the services and products to meet their specific needs. With this bespoke service, we reduced fixed overhead costs for employing an in-house team and provide a dedicated resource that handles both strategic management and day to day IT support.

Platinum Support

Working closely with the team at ExecuJet, we developed a bespoke Platinum IT Support plan, tailoring the services and products to meet their specific needs. With this bespoke service, we reduced fixed overhead costs for employing an in-house team and provide a dedicated resource that handles both strategic management and day to day IT support.

ExecuJet IT Platinum support

Partnership approach

Through our effective partnership approach, ExecuJet enjoy continued IT system growth and development resulting in a resilient environment to support the 24/7 nature of their business. Business critical systems are robust, resulting n zero downtime, and ensure that client service delivery excellence is maintained regardless of time-zone.

As part of their Platinum IT Support plan, we deliver a number of services including:

- Hosted Skype for Business - providing unified communications, and including both internal and external telephone,
- Instant messaging and screen sharing,
- Hosted exchange email and hosted servers in a secure data centre,
- Internet connectivity for hardware and software, infrastructure services,
- Europe-wide networking,
- Internet security systems, anti-virus and anti-malware,
- Remote management with support for mobile and office users,
- 24/7 Europe-wide, all encompassing support,
- Innovative reviews to ensure ExecuJet remain at the forefront of technology.

What they said

"Green Duck act directly as our IT department, and with the hands-on account management we receive, they really have become an extension of my team which is invaluable"

David Dalrymple, Finance Manager at ExecuJet

Starting a new project? Get in touch today on 01284 700015 or quack@greenduck.co.uk