Driver Hire

By Josh Wong

DRIVER HIRE

Hosted Telephony

Short-notice hosted telephony solution for Driver Hire

DESCRIPTION

As part of the Specialist People Services Group, Driver Hire is much more than just a supplier of last minute lorry drivers.

With over 30 years’ experience and a nationwide network of over 100 offices throughout the UK and Ireland, Driver Hire provides a full range of recruitment services for both temporary and permanent positions for driving work and logistics.

 

SERVICES

IT Support, Telephony

FLEXIBLE SOLUTION

Driver Hire required a new telephony solution at extremely short notice due to a relocation of premises.

Requirements also included a full telephony system feature-set and cost effective call rates. Existing business numbers needed to be retained.

Due to its flexible nature, we recommended that Driver Hire proceed with Gamma’s Horizon solution. As a hosted telephony service, we felt that this would best fit Driver Hire’s needs for quick installation and lower call costs.

We proceeded to migrate their existing telephone lines and numbers from BT to their new Gamma portal and supplied their team with both desk and softphones.

Following installation of their new solution, we provided complete user training and helped managers to configure the system to suit their needs, including night mode routing.

OUTCOMES

Driver Hire’s telephony solution was up and running within 2 weeks from the point of order, allowing them to be business ready as quickly as possible.

The solution has also enabled Driver Hire to benefit from lower call costs and helps them work more efficiently as a business.

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