This course is designed to increase delegates self-awareness and equip them with the tools to build constructive relationships with others, at all levels of work, both internal and external customers. The best way people learn is through practical experiences; this course is very practical and consists of activities conducted individually, in pairs or larger groups.
Understand effective communication skills
Analyse types of behaviour
Deal with conflict and behavioural styles
Principles of effective communication
What is effective communication?
Choosing an appropriate style
Assessment of three behavioural options
The power of behaviour
What influences our behaviour
Different behaviour styles for handling conflict
Communication in groups
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