By Josh Wong

Servest – Microsoft Skype for Business

Low impact implementation and management of Microsoft Skype for Business to support Servest’s fast growing workforce.


As a facilities management company, Servest supplies a huge range of services to business customers based all over the country – from catering to landscaping and from hygiene to security. Servest’s security control room, in particular, runs 24/7 – so the company needed a phone system that was flexible, stable and above all resilient.

Servest’s previous Microsoft Lync 2010 environment, however, had single points of failure in its architecture. It had been adequate when the company had only 70 users; but now that the number of users had grown to 2,400 and the company had grown to two sites, Servest’s IT manager Paul Goffin knew it was time for a change.

To add to the challenge, Servest needed to deploy a new system while minimising disruption to the 24/7 security control room. “We couldn't afford maintenance windows on that at a time” as Goffin explained.


We created a plan for achieving the resilience that Servest needed, with no single point of failure. Then, working with telephony partner Gamma, we installed Microsoft Skype for Business at each two sites, with failover to each other, and with each server role highly available.

At Servest’s request, we also created a formal project plan for the job, with a project manager taking care of the admin and paperwork. And when deploying the system, we connected it to Servest’s own in-house reporting solution, so they could see telephony statistics in real time.


Our diligence and professionalism meant that the Microsoft Skype for Business project ran on time and on budget .

As promised, the more resilient architecture offers Servest the assurance they need – but to have it installed with minimal disruption to business communications was a bonus for IT manager Goffin. “The delivery was low-impact for users,” he says. “We experienced hardly any disruption, and it’s quite a core system for us. So the project was well handled in that respect.”

Servest also benefits from the flexibility of Microsoft Skype for Business itself – which allows users to do business anywhere with a connection. “We might have people working from one part of Scotland to another in very remote areas; so instead of having to deploy traditional phone systems, Skype for Business helps us have an instant messaging (IM) presence,” says Goffin. “We’re very agile; if we want to open a new office, it’s not a big deal for us.”

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