GCGP Enterprise Partnership

By Josh Wong

GCGP ENTERPRISE PARTNERSHIP – IT SUPPORT

Proactive IT support solution tailored for GCGP’s remote workforce, including Microsoft Office 365 and Dropbox for Business

THE COMPANY

Formed in 2010, the Greater Cambridge Peterborough Enterprise Partnership (LEP) is helping to drive forward sustainable economic growth

The Greater Cambridge Greater Peterborough Enterprise Partnership brings together local businesses, education providers, voluntary organisations and social enterprises, and the public sector to tackle barriers to growth. Their four strategic areas of focus include skills development, infrastructure issues, funding and economic vision.

The LEP was formed around the two economic areas radiating from Peterborough and Cambridge including Bury St Edmunds, King’s Lynn, Royston and Stansted Airport.

THE CHALLENGE

For the LEP, remote working is key. While their head office is based in Alconbury near Huntingdon, their team often work remotely using laptops whilst travelling across the LEP area. In order for the team to work efficiently, these required the latest Microsoft Office applications as well as security software and policies to keep data secure. Downtime needs to be kept to a minimum as this would leave staff unable to function without travelling to the office.
In addition to this, the LEP required support for their office infrastructure with regular help from our technicians to solve on-site issues and apply updates.

Green Duck - Technology specialists providing IT Services, Digital Solutions and Business Training
Microsoft Office 365

HOW WE HELP

We currently support GCGP within our Gold Service Plan offering. Within this service, we proactively monitor the entire IT estate for potential issues 24 hours a day, 7 days a week. Staff also have direct access to our service desk technicians who are available to help with IT issues as and when they arise. Our onsite technicians visit the LEP’s head office on a regular basis to help with any issues which require in-person assistance and to apply any necessary fixes and upgrades.
We also provide the LEP with a number of hosted solutions including Microsoft Office 365 and Dropbox for Business.

What they say....

“Green Duck provide us with an effective and responsive IT support service, with easy to understand advice backed up with clear statistics and evidence. By keeping in regular contact with our account manager, we can talk through any new operational challenges that have emerged and test new structures and systems to help improve the efficiency of our team.By keeping in regular contact with our account manager, we can talk through any new operational challenges that have emerged and test new structures and systems to help improve the efficiency of our team".

THE RESULTS

Regular innovation reviews

With regular meetings, one-on-one support and honest advice from their account manager, the LEP are confident they are getting the best value for money and being advised on just the products and services they really need.

Improved security

Our ongoing solutions and processes have enhanced the LEP’s IT security and work hard to keep them safe from attacks. One of our security solutions prevented 61 malicious attempts to access their system across 17 devices, in just 30 days.

Peace of mind

We monitor their systems 24/7 and automatically apply updates and patches when required to ensure their systems are as healthy as possible. Regular on-site visits means that they have a familiar face to turn to with any issues, in addition to our friendly helpdesk team.

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