Unsurprisingly, this has caused an element of panic across the UK as the vast majority of businesses rely on ISDN to make and receive calls every day.
While BT’s decision is certainly a step into the future, business owners now need to put plans in place to replace this ageing technology.
ISDN was first introduced in 1986 as a circuit-switched telephone network which is designed to allow digital transmission of voice and data over ordinary telephone copper wires. While it delivers the basics such as caller ID, direct dial and diverts, it’s falling short when compared to new and emerging communications technologies.
Some modern telephone systems will have the ability to migrate to SIP. “SIP Trucks” are lines that connect your existing telephone system via an internet connection, but will only work on modern systems.
Of the remaining 1.5 million businesses yet to migrate to a new solution, a large number will be looking at Hosted Telephony. This solution provides users with all of the benefits of a traditional system, but with a large number of added features including scalability, flexible working, lower call costs and business continuity. It can also serve hundreds of employees and works particularly well for businesses with multiple sites.
It may seem scary, but moving away from an ISDN-based solution can save your business money by reducing maintenance and hardware costs, keep your employees connected whenever and wherever they are, and keep your business ahead of the game
Your current telephony provider should have already discussed your options with you. If they haven’t, or if you’re still unsure about your options, please feel free to give us a call.